![]() SWAPA blamed the failure on poor planning by management. The disruption to Southwest's system was worse than in other airlines at the time. Southwest cancelled more than 2,000 flights during the October 2021 event, blaming a combination of weather, insufficient staff, and air traffic control. In June and October of 2021 Southwest suffered mass cancellation events. The airline could not efficiently locate and dispatch backup crews to operate delayed flights, SWAPA said. SWAPA said that the inflexibility of the airline's scheduling system was causing it to cancel many delayed flights because the crew's allowable duty hours were going to expire the airline would then lose track of the crews, forcing them to sleep on airport floors or find hotel rooms themselves. Earlier in 2022, SWAPA campaigned Southwest not for increased pay and benefits-the traditional goals of an airline worker's union-but rather to pressure the airline to improve its crew scheduling technology. There have been complaints for a decade from members of the flight attendant's union that the technology behind Southwest's scheduling system is outdated. Michael Santoro, the vice president of the Southwest Airlines Pilots Association (SWAPA) indicated that Southwest has not invested in an updated software system. Meanwhile, their flight on time rate has slid to its lowest level in 10 years. The airline has also had higher cancellation rates than other major airlines. ![]() ![]() Starting from 0.8% in 2012, Southwest's flight cancellation rate tripled to 2.4% by 2022. More than 15,000 flights were cancelled throughout the crisis. The disruption to operations was described by Seeking Alpha as the most costly and largest in the history of U.S. airline, and the second largest by domestic passenger volume, canceled more flights than usual, including more than 60% of its flights on two days. In December 2022, Southwest Airlines, a major U.S. ![]() Flight scheduling crisis in late December 2022 ![]()
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